Troubleshooting: Accessing Content with Apple In-App Purchase Subscription

Troubleshooting: Accessing Content with Apple In-App Purchase Subscription

If you’ve purchased a subscription to the Tronix Network via Apple’s in-app purchase but are unable to access any content, you may need to restore your purchase. Follow these steps to resolve the issue:

Restoring Your Purchase

  1. On First Login:

    • You may see a pop-up window that informs you, “If you are a subscriber through Apple, click here to restore your purchase.”
    • Click the button labeled Restore Purchase.

  2. If You Don’t See the Pop-Up:

    • Open the Tronix Network app on your iOS or iPadOS device.
    • Tap the hamburger icon (☰) in the bottom right-hand corner to navigate to Profile & More.
    • Scroll down and select My Subscription.
    • Tap Select Plan.
    • At the bottom of the page, below Continue to Payment, click Restore Purchase.
    • Your subscription should now be restored to your account if you have a previous subscription through Apple.

Restoring to the Correct Account

  • If you restored the purchase to the wrong Tronix Network account, sign out of the current account in the app.
  • Sign in to the correct account and follow the steps above to restore the purchase.
  • Note that the purchase is associated with your Apple ID and will be restored to the account logged into the app.

No Subscription Found

  • If you’re informed that no subscription has been found, navigate to Subscriptions in your iOS menu to ensure that your subscription to Tronix Network is listed there.
    • If the subscription is not listed: Contact Apple Support for assistance with the status of your subscription.
    • If the subscription is listed but not restoring in the app: Create a support ticket, and our technical support staff will investigate and resolve the issue for you.


By following these steps, you should be able to restore access to your Tronix Network subscription and enjoy our content without further issues. If you continue to experience problems, please reach out to our support team for additional assistance.

    • Related Articles

    • Troubleshooting a skipping or lagging video

      If your video is skipping or lagging, follow these troubleshooting steps: Check your internet connection and make sure it’s stable and fast enough for streaming. Restart your device. Lower the video quality in the Tronix Network app settings to ...

    • How can I resubscribe after canceling my subscription?

      If you have canceled your subscription but wish to resubscribe, follow these steps: Sign in to your Tronix Network account. Go to 'Account Settings'. Select 'Subscription Plan'. Choose the plan you want to resubscribe to and click 'Resubscribe'. ...

    • The Tronix Network isn't working

      If the Tronix Network isn't working, try the following troubleshooting steps: Check your internet connection to ensure it's stable and working properly. Restart your device and try accessing the Tronix Network again. Clear your browser's cache and ...

    • The Tronix Network says, 'This app is not compatible with your device.'

      If you see a message stating that the Tronix Network app is not compatible with your device: Check that your device meets the minimum system requirements for the Tronix Network app. Ensure your device’s software is up to date. If your device is ...

    • How do I get a refund?

      The Tronix Network’s refund policy generally does not provide refunds. However, you can cancel your subscription at any time, and you will continue to have access to the service until the end of your subscription period. In rare and extenuating ...